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Vital statistics for B2B Marketers
A large bank asked me if B@B companies are really using social media. Go figure :)
Use Value Network maps to understand how your organization works | Conversational Currency
We usually look at organizational networks at three levels. The first (described as a knowledge factory) is at a strategic level, built on the high-level inventory of an organization’s intangible capital. Today, I’ll talk about the next takes the perspective of the knowledge factory down one more level of detail (third perspective, personal networks comes tomorrow).
This perspective looks at the roles people play in your organization. This is the Value Network methodology described by Verna Allee in
The Future of Knowledge (still one of my favorite books on the knowledge economy and why I pursued certification in this methodology*).
This approach involves mapping a network where a specific task or process occurs. The nodes in this network are “roles.” A role speaks to the specific function that a person is playing. This is not their title on an org chart—it is usually more descriptive—such as advisor, buyer, designer, marketer, mentor, partner, problem solver. It is common for a person to serve in more than one role.
Once you identify the roles, then all the different “exchanges” between roles are catalogued and mapped. An effort is made to identify both tangible and intangible exchanges. Delivery of a product, document or money is a tangible exchange. An intangible exchange is something like the sharing of knowledge, an introduction to someone else or personal support. Generally, the tangible exchanges are more formal. The intangible, while less structured, can be critical in creating trust and facilitating better communication in an organization.
“Social” Communities Are Mimicking Old Media Models
Social media has arisen as a new kind of media. Proponents proclaim that social media promotes innovation. While some have created innovative uses of social media the models and behaviors show the same old thinking.
The reality is that social media gurus and popular practitioners are following the old media model of propaganda, politics and control
Propaganda, Politics & Control
First presented in their 1988 book Manufacturing Consent: The Political Economy of the Mass Media, the “Propaganda model” views the private media as businesses interested in the sale of a product — readers and audiences — to other businesses (advertisers) and not that of quality news to the public.
Old media models have dominated the markets influence for years. The mix that drives both the influence and the related models fall into five categories that drive economic returns. These same models are followed by the “popular” publishers of new media. The five old categories of media models being followed by new media pundits are:
- Ownership of the medium: The sheer size, concentrated ownership and profit-seeking imperative of the dominant media (old & new) communities are aiming on “volume” of readers, viewers and sources to enhance their “traffic position”. Since major community outlets are either large brands or a conglomeration of pundits propagating the latest marketing, advertising or Public Relations tactics their models reflects the same as old media. The crowds follow these communities and sources as if they are the “Gods” of new media when in fact they are simply after the old media model of propagation.
- Medium’s funding sources: The second group of the propaganda model is advertising. Most communities have to attract and support a high proportion of advertising to cover the costs of production; without it, they could not leverage resources to gain their traffic position, influence and viewers. There is fierce competition throughout new media all trying to to attract advertisers and sponsors. A community which gets less advertising than its competitors is put at a disadvantage. The irony of this model is that advertising doesn’t work in “social environments”.
- Sourcing: The third category relates to the sourcing of mass media news: “The mass media are drawn into a symbiotic relationship with powerful sources of information by economic necessity and reciprocity of interest.” Large old media conglomerates can no longer afford to place reporters everywhere. They therefore concentrate their primary resources where major news stories are likely to happen: the White House, the Pentagon, Hollywood etc., and other prominent news “centers”. Now “bloggers” are also trusted sources of stories considered newsworthy. The “large new media communities” propagated by “blogger articles” are partnering with old media sources to run related content but with the bias of not offending the old media conglomerate models of politics, power and control.
- Flak: Flax is ‘negative responses to a media statement or position on any related news story. Business organizations, political parties and media conglomerates regularly come together to form flak machines. “Communities” now are forming around “flak positions” and new media practitioners are propagating content to support or oppose relevant positions. These very communities are supported by traditional “flax machines” funded by business organizations, political parties and media conglomerates.
- Philosophy: All media, old and new, are used to propagate beliefs adopted by business leaders, politicians and media is the propagation machine of said beliefs. All media are used to exploit public fear and hatred of groups that propagate beliefs which oppose old philosophies that created existing power, control and politics as usual. Both old media and new media can be used to discredit opposing views or alternative philosophies.
A Slow But Obvious Change is Underway
Seth Godin writes: The slow changes in the media landscape are accelerating and virtually every pre-digital system is in danger. The slow changes in the marketing landscape are in their second decade and these changes will have their effects on every business and cause as well.
Cultural shifts create long terms evolutionary changes. Cultural shifts, changes in habits, technologies that slowly obsolete a product or a system are the ones that change our lives. Watch for shifts in systems and processes and expectations. That’s what makes change, not big events.
The breaking news mindset isn’t just annoying, it may be distracting you from what really matters. As the world gets faster, it turns out that the glacial changes of years and decades are become more important, not less.
The old media models of propaganda, power and politics are changing slow but sure. The changes aren’t likely to be found in new media communities following old media models. Rather the changes can be found in small “communes” of 2.0 Hippies who think outside the old models.
The 2010 Social Business Landscape
To help with keeping up with the fast moving pace of Social Business, we’ve created a useful new model aimed at helping you stay up-to-date with the major moving parts of Social Business today. We define Social Business here as the distinct process of applying social media to meet business objectives.
The Social Business Power Map, presented above, is an attempt to identify the major social media trends, how they can be mapped generally along consumer/enterprise axes, and where they are in terms of their overall maturity level today. Note that many of the aspects of social media in the consumer Web side is also heavily used in the enterprise side, while the reverse is generally not the case. This map is as exhaustive as space allows but inevitably some items had to be omitted. Any all such omissions are my fault alone. The items on this Power Map are rated on the following scale:
- Buzz: A newer social media trend, technology, or approach that is both compelling and getting attention at the moment but its staying power and ultimate fate are still unclear.
- Experimentation: These currently have some fairly widespread interest but lack of broad commitment from either Web companies or businesses. They may eventually hit mainstream adoption, but may also enter the dustbin of Social Business if they fail to show promise.
- Adoption: These are aspects of social media which are currently experiencing broad uptake but have not yet broken out to a majority audience. They are all likely to become mainstream. It’s still possible that some of them will fade away before then or be replaced by something newer though it’s not highly likely.
- Maturity: These are all widely used and very popular aspects of social media. They all have global reach and most Internet users either consume or participate in them. Note that enterprise social media currently has no aspects that are yet in a mature state, but that will likely change soon with Enterprise 2.0, customer communities, and Social Media Marketing about to cross over.
The following major social media trends were identified as significant players at the moment, either because they are currently receiving a lot of attention or they are getting a notable real-world uptake.
The Elements of the Social Business Power Map
Social Capitalism: The Value Game
The Value Game introduces a new class of business plans that will define Social Capitalism as a distinction from Market Capitalism rather than simply an extension of Market Capitalism (as most definitions currently hold).
This video begins with something called The Airplane Game – a project currently underway among a group of dedicated partners. Some of this material is found in other videos on our blog but the listener is encouraged review the ideas since this example forms the backbone of business methods which we will return to in later chapters.
This Video stands alone but is actually the 3rd in a series specifying Modern Social Capitalism. See Part 1: Introduction, and Part 2: Predictions.
When Your Team Reverts to the Old Strategy - Amy Gallo - Best Practices - Harvard Business Review
Repositioning your company can be an invigorating move — it's exciting to take a fresh approach and go after new opportunities. But change is also risky and over time, the momentum behind it can wane. When that happens, it's not uncommon for individuals, units, or entire organizations to default to the old strategy. If your team relapses, how can you get things back on track and people re-focused on the new direction?
What the Experts Say
The reality is that very few strategic changes are successful. In fact, only 5% of large-scale changes actually work, according to John P. Kotter, Chief Innovation Officer at Kotter International, a professor emeritus at Harvard Business School, and author of numerous books, including A Sense of Urgency. Therefore, the issue of regression is a common one.The first thing you can do when your team begins to revert is understand the cause of the slippage. Both Kotter and Roger Martin, the Dean of the Rotman School of Management at the University of Toronto in Canada and author of The Design of Business: Why Design Thinking is the Next Competitive Advantage and "The Execution Trap," say that most changes fail because we are working under flawed models. These models artificially separate strategy and implementation and assume that different people are responsible for each. Taking a different approach — one that doesn't disconnect execution from strategy creation — helps prevent stalls before they happen, keeps your team focused, and could put your organization into that elite 5%.
Start out right
The best way to prevent your team from reverting is to avoid the tendency to get your most senior people in a room to dictate what the rest of the company will do. Instead, include as many people as possible in deciding on the strategy, especially those who will be affected by the change. Martin advises asking the question upfront: who will we need to behave differently? Then, make sure that those people have a say in the direction you'll pursue. "If you don't consult, widely and early, anyone in the organization that has to do something dramatically differently because of the change, you're taking a big risk," he says . Kotter has a structured eight-step approach he describes in detail in Leading Change for getting it right the first time. Unfortunately, many organizations don't take this approach, and launch the new strategy to the organization when it's a done deal. Managers in these situations are often straddled with the responsibility of keeping a team focused on and motivated to implement a strategy that they know — or care — little about. To stop your team from rejecting the new strategy in favor of the old, try the following approaches.Build the urgency
A frequent reason that teams revert back to an old strategy is they don't feel the urgency to change. Everyone in the organization needs to see the opportunity, not be told that there is one. If your team is stalled, engage them. "Ask the employees what they would do to improve/modify/enhance the strategic direction so as to make it something in which they would have confidence — confidence enough to do something different than they have always done," says Martin. "Tradition is an unbelievably powerful force," says Kotter. They need to not only see the urgency of the need for a new strategy but also feel accountable for it. "It all starts with enough people believing that there is a new opportunity and that they have a responsibility to pursue it," says Kotter.Make everyone a choice-maker
Under the old models where "strategy" and "implementation" are separate, organizations are divided into two categories. Martin calls them "choosers" — those that make the decisions — and "choiceless doers" — those that are left to implement. When you treat people as "doers," instead of as the actors that they are, they feel their work is devalued and aren't motivated to do anything differently. When your team members relapse to the old strategy, ask yourself whether they understand their active role in the new approach. Don't try to get buy-in — that implies you have an idea and you want them to agree. Instead, involve them in generating ideas for how to get unstuck. As much as possible, push decision-making down. Martin calls it a "cascade of choices" whereby you let your people know that the new strategy implies that everyone has decisions to make. "If you treat everyone as choice-makers who make choices under uncertainty and competition, you have a better chance of bringing about better strategy," says Martin. Remember that this is a two-way street. "If you only have arrows going down, then the people at the bottom, the people closest to your customer, will never tell anyone what's wrong," says Martin.Create a "guiding coalition"
Kotter suggests that all change efforts include a "guiding coalition" — a diverse, cross-functional, multi-level group with different skills and strengths. He warns that this is "not some dorky task force" but people who are excited about the change and ready and able to roll up their sleeves to drive it. If your team defaults back to the old strategy, consider bringing together a group of individuals who can take responsibility for pushing the change through. Choose the people who are most enthusiastic about the new direction and give them real work to do, focused on pushing the team forward.Remove barriers and share successes
Many regressions happen because people perceive a conflict between what they've been asked to do and the best interests of the company. Take a look at the barriers that may be standing in your people's way. For significant changes, you will likely need to alter IT systems, compensation models, and performance management metrics. An ineffective team or a non-collaborative culture can often be the biggest obstacle. Ask yourself if team dynamics or even your behavior could be seen as barriers. Regularly ask employees what's stopping them from doing work in the new way and ask how they think they should be removed.Change also stalls when people believe the new strategy is ineffective. "Even good company people don't want to do what's not working," says Kotter. It's critical to share success as it happens. Find unambiguous and visible accomplishments that serve as evidence that you're making real strides.
Good article, sounds alot like the Hippies 2.0 Philosophy however the article doesn't address the core of what needs to change, beliefs. What say you?
Hippies 2.0 & Business
An executive responded to the Hippies 2.0 movement and laughed. Then he said “What does the Hippie 2.o philosophy got to do with business?”. “We are in business to make money using social technology.” Undoubtedly that would be the common response from most of today’s executives.
So Lets Try and Answer the Question
Does philosophy play a role in business outcomes? If you say no then your “thinking” is stuck in a philosophy that suggest that your thinking and beliefs do not need to change with the market dynamics. There is a “revolution” underway which is challenging business as usual and creating unusual dynamics that can’t be understood by those stuck in the wrong business philosophy.
The word “philosophy” means “love of wisdom”. It is the critical analysis of fundamental assumptions or beliefs.Who can run a business without wisdom? No one!
Hippies 2.0 challenges the assumptions and beliefs of organizational and personal thinking stuck in 1.0 philosophies. Hippies 2.0 are early adopter ideologies which show the counter cultural values created by the intersection of technology with the human network. It is that very intersection that is changing everything especially how buyers interact with markets. Without interaction there is no transaction. Without transactions there is no revenue. Without revenue there is no business.
Get it? No? Then Lets Continue…..
Every business, every occupation, government and institution rest on a set of beliefs. It is from these beliefs that policy, innovation, strategies, initiatives, tactics and final actions are instituted and acted on. Anything and everything, anyone and everyone does is driven by a set of beliefs. In other words business can only be successful if it is grounded in the right beliefs, philosophy.
Business, in the end, are indeed about producing profits for shareholders. Notice I said in the end. The end of any business is only as productive as the processes that move products, services and ideas through the supply chain before the buyer receives anything. Even then the end output must satisfy the buyer and price must be comparable to the value received. Anything and everything anyone and everyone does is driven by a set of beliefs.
Price is driven by supply and demand. Price is also influenced by the productivity of the supply chain that creates the final goods or service that is consumed by the buyer. Productivity are created by doing the right things and doing them right every time. However way upstream in the supply chain of every business is the “thinking” that goes behind all the activity, processes and outputs. Ones thinking is reflected by the philosophy that drives the belief of what, how, when, whom and why the business does what it does.
Business changes. Markets change and social technology is fueling even faster change. What was accepted is no longer valid, what is valid is not yet accepted. If your processes, conversation and thinking are consumed with past references and old knowledge you’ll miss the future coming straight at you. Think like a 2.0 Hippie and you can see how to create the future.
Facebook Research: Brands Lack at Setting Expectations, Peer to Peer, and Advovacy
Research Graphic: Brands Great at Messaging and Branding –Yet Lack at Setting Expectations, Peer to Peer, and Advovacy
Criteria How They Scored Our Take: Why Brands Performed This Way How Brands Can Improve Their Score Set Community Expectations 2.08 (Immature or”Take off”) Brands failed to be clear why they were doing a Facebook effort, likely due to the fact that they jumped into the the social network bandwagon. Most brands are experimenting, and are unable to articulate their purpose Clearly have a business objective and be sure the site goals cascades these objectives. By not doing so, sets company up for a potential backlash as unchecked or unsolved customer woes can quickly cascade to their friends, on brands owns pages. Provide Cohesive Branding 3.90 (Adolescence or “Climbing”) Brands showed some sophistication from over a decade of online interactive marketing has taught them how to cascade their experience to all touch points This is a huge risk. Customer that have product complaints may echo them loudly here, and if the brand doesn’t respond, this public griping could escalate into a full blown groundswell. Continue to reflect the brand in all digital channels, but don’t overwhelm the member experience. Be Up To Date 5.00 (Exceptional or “Escape Velocity”) Brands have a strong legacy of broadcast marketing, which is also know as message bombardment. Brands demonstrated an incredible ability to propagate messages at a rapid rate, not unusual for other mediums as well. Continue this energy of being interactive with their customers, but in addition to populating the Facebook page with up to date updates, ensure they are engaging in a two-way dialog. Live Authenticity 2.87 (Immature or”Take off”) Brands suffered at being ’social’ in a social network, and are in many cases afraid to show their human side. Decades of being logo centric has cascaded to social networks and most members may question having conversations with a logo. Behave in the same way the members are behaving: be social. Put the human side first by showing the team photos, giving human replies, and responding with first and last name. Participate in Dialog 3.10 (Adolescence or “Climbing”) Mixed bag of performance, while some brands may interact, often it was inconsistent. Even after a few years of social marketing blogging, forums, and Twitter, brands are still struggling to have real conversations with their members. Interact with customers by engaging in a two way conversation. To scale, you don’t need to respond to every message, but set expectations on how frequently you’ll respond. Enable Peer to Peer Interactions 2.03 (Immature or”Take off”) Poor performance from brands here. In many cases, we expect brands hid from these features as they are difficult to moderate, manage, and risk of conversations going awry. Better features are needed by using third party community applications, as well as hiring seasoned, well trained community managers to monitor and moderate. Foster Advocacy 2.27 (Immature or”Take off”) Brands are barely able to participate in the conversation let alone rely on the advanced features such as sharing or using your own members to share on your behalf. At the bare minimum, encourage members to share content with each other and to cascade the branded experience to friends. As brands gain confidence, create formal advocacy programs. Solicit a Call to Action 2.45 (Immature or”Take off”) Unsure of even interacting with their members, it’s no surprise they didn’t know how to engage them for next steps or even conversion. Don’t rush this. Until you’re scoring 4 or above on the previous mentioned criteria, I encourage brands to avoid this. Yet, for those that are succeeding in the other criteria, they can help members with conversion. Summary: Brands Must Learn Social Marketing –Beyond Interactive Marketing
CoIT: How an accidental future is becoming reality | ZDNet
All of this has resulted in a situation where most individuals can now wield just as much IT capability as most enterprises, and for a fraction of the cost, (see: Are we ready to declare the “time of death” for the IT data center.) This is a recipe that is ripe for causing change and potential disruption.


Once you identify the roles, then all the different “exchanges” between roles are catalogued and mapped. An effort is made to identify both tangible and intangible exchanges. Delivery of a product, document or money is a tangible exchange. An intangible exchange is something like the sharing of knowledge, an introduction to someone else or personal support. Generally, the tangible exchanges are more formal. The intangible, while less structured, can be critical in creating trust and facilitating better communication in an organization.


